What happened to app messaging?
We’re beginning to transition away from app messages as of April 26, 2024, in favor of our new support site, which offers faster responses for our community
What if I have an ongoing conversation via app messaging?
We’ll do our best to make sure any ongoing conversations won’t be impacted by the cutoff date, but turning these back on is a manual process and if you find yourself unable to reply unexpectedly, please send us a message on the support site so we can be sure to continue the conversation.
What if Riot has questions about my application?
For now, we’ll still be sending approvals/rejection reasons and RSO instructions in app messages. If we need more info from you on a pending application, we’ll turn on app messages for you.
Can I still see my app message history?
Yes! You’ll still be able to view your full message history with us. You just won’t be able to send new messages in this section.
Why are you getting rid of app messaging?
App messaging, as we’re sure you’ve noticed, is a very slow process. There are no notifications on either side for replies, leading to extremely lengthy wait times. Our new support site offers a lot more functionality, allowing us to reply much faster in most cases. That being said, we are still a ways off from being able to fully phase out app messages.